Terms of Service

1. The service

TraceLock is a software service for continuous control monitoring, connector telemetry, compliance workflows, evidence metadata, Trust Centers, and auditor collaboration. Features, limits, availability, and service levels may vary by plan or order form. You are responsible for the accuracy of your workspace configuration and for deciding whether TraceLock is suitable for your legal, regulatory, or business requirements.

2. Accounts and authorized use

You must provide accurate account information, protect credentials and keys, and ensure that users in your organization have appropriate permissions. You are responsible for activity performed through your account and for obtaining all permissions needed to connect third-party systems. You may use TraceLock only for lawful business purposes and in accordance with documentation and your plan.

3. Acceptable use

• Do not disrupt, probe, reverse engineer, or attempt to bypass TraceLock security or access controls.
• Do not use the service to transmit malware, unlawful content, credentials, or data you lack authority to process.
• Do not exceed plan limits, share access outside authorized users, or use automated access in a way that burdens the service.
• Do not use TraceLock to make decisions where an error could cause legally significant harm without appropriate human review.

4. Subscriptions, billing, and taxes

Paid subscriptions, private offers, usage limits, and renewal terms are described at checkout or in your order form. Stripe processes payments and may provide its own terms and privacy notices. Unless an order form states otherwise, subscriptions renew for the selected billing period and charges are non-refundable except where required by law or expressly agreed. You are responsible for applicable taxes, excluding taxes on our net income.

5. Ownership and feedback

We retain all rights in TraceLock, its software, interfaces, documentation, and trademarks. You retain rights in content and data you submit. You grant us a limited license to host, process, secure, and display that content solely to provide and improve the service. Feedback may be used without restriction or compensation, provided it does not identify your confidential information.

6. Confidentiality and security

Each party will protect the other party’s confidential information using reasonable care and use it only to perform under these terms. Our security practices are described in our Privacy Policy and customer-facing Trust Centers. You remain responsible for configuring integrations, granting least-privilege access, and reviewing control results and evidence before relying on them.

7. Disclaimers

TraceLock is provided on an “as available” and “as is” basis to the maximum extent permitted by law. We do not warrant uninterrupted or error-free operation, that every connector will remain available, or that monitoring results alone will establish compliance, security, or legal sufficiency. TraceLock does not provide legal, accounting, audit, or security advice.

8. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenues, or data. Our aggregate liability arising from the service will not exceed the fees paid or payable by you for the service during the twelve months before the event giving rise to the claim. These limits do not apply where prohibited by law or to liabilities that cannot be limited.

9. Suspension and termination

You may stop using the service at any time, subject to payment obligations. We may suspend access to protect the service, users, or data, or for material breach, and will provide notice when reasonably practicable. Upon termination, access ends and we will handle data according to the applicable order, retention commitments, and Privacy Policy. Evidence subject to an active retention clock may remain preserved as described there.

10. General terms

These terms, together with an applicable order form, are the entire agreement about TraceLock and replace conflicting prior understandings. You may not assign them without our consent except in a qualifying merger or sale. We may update these terms prospectively by posting a revised version or providing notice. The laws of the State of Delaware govern these terms, without regard to conflict-of-law rules, and the parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

Contact

Questions about these terms can be sent to support@odingard.com. TraceLock is operated by Six Sense Enterprise Services LLC under the Odingard brand.